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Setting Expectations – How Far?

Jan24
2012
Leave a Comment Written by Steve

The other day, I asked a group of “new” managers, “what is the basic thing or task that you need to do for your employees?” The overwhelming favorite was setting expectations. Why is that? It is almost always the first thing that is taught to managers. You have to provide direction to your employees and the best way to do that is setting goals and expectations. They seemed to listen to that lesson well… What if you were to take it a look at expectations a bit further? Would you see the minimum set needed to be successful? How high of expectations do you give? We all have employees that go much further than the stated expectations. Those could be your raising stars. Do you set higher expectations for them? Do you tell them those expectations? If so, do you tell the other employees as well?  Draws out that do you provide a sliding scale of expectations?

For me, those questions are tough to answer. Why? Couple of things come to mind right off the top. First, when you lay everything out in a nice neat package, you may lose the creativity of those high performing stars on your team. They will not have the freedom to stretch on their own. I have worked in two types of rewards systems. Merit systems would struggle with setting up the higher expectations and having everyone or almost everyone meet those expectations you have set out. You would be basically telling the team here are the expectations, but at the end of year we will not be able to reward all the same. The other was a flat time in grade system. This system sets you have to be in grade for a minimum timeframe before promotion. Depending on where you fall is more important than what you have done (for the most part). As an employee, I wanted to know how I could move up and be extremely successful. Almost all of the employees I have managed wanted the same.

From experience,  I have had managers that have communicated the exceeding expectations set and others that would not. For those that would not, I would simply ask, “Describe what that may look like?” The answers were all over the place. I did get what was felt an honest answer, “I’ll know it when I see it.” When you stop and really think about that you have two simple thoughts. The manager has not clue would probably be the first thing that pops in… Think some. I took it as if I truly want to be a high performer, I have the door open as to what that means. I can do whatever I think is right (of course, within some set of rules) and make it happen. Stand out and be seen! Raising my value (to myself, my team and organization).

What would you do? Those “new” managers really struggled with this question. From the experienced crowd – what would you really do

Photo from: Copyright (c) 123RF Stock Photos

Posted in New To Management - Tagged accountability, Leading Teams, managing, performance appraisal, performance management, thoughts

One Year Later

Jan03
2012
2 Comments Written by Steve

Time flies! On this day a year ago, I officially retired and left the building at Intel. When I decided to retire, I was worried about what the future was going to bring and how would life after 28 years at Intel be like… All in all, I have been pretty happy with everything that has been going on. See the Retired Guy Series for the updates…

I got a few questions that I thought I would take some time to write my thoughts on.

1. Are you happy with your decide to retire? Answer: Most definitely! I have had plenty of time to do many things, that I would not have time for, if I was still working. I have done plenty of volunteering! I have done plenty of reading! I have been able to dedicated more time to my family. I have been busier in some areas than if I was still employed.

2. What do you miss most? Answer: The people! I have met a lot of smart and dedicated people over my 28 years. Some of those folks, I stay in contact with even after I have retired. Not to say that I haven’t met some great people in all of my volunteering, because I have. I had built relationships over many years with folks that are all over the globe. I just can’t keep those relationships going as they were. So, I have new relationships that I am building to few that void.

3. What are you plans moving into year 2? Answer: More volunteering and getting back into the workforce. Let’s face it, with my wife working and me not – the dynamic of retirement is not really what I want. So, I have rested for a year. Got healthier! Refocused my priorities! My second career will be a joint relationship… What I mean by that is, the company or organization and myself will be a great fit for each other. I don’t want a job! I want to have a real partnership. Which brings out the best in both of us… I also will not stop volunteering. It has been a very rewarding experience that I want to continue. I will make “time” – that is a promise.

I had a great experience over my work history. I have given plenty to the company, to the organizations that I worked for and the people that I have met along the way. I have gotten plenty back as well. I still feel like that is what I want in the future. I look forward to  what the future holds.

Posted in Observations - Tagged change, fear, fun, people, relationship, thoughts

New Year, What Are You Going To Do Different?

Dec28
2011
Leave a Comment Written by Steve

It is that time of year where we are start to think about what our new year’s resolutions are going to be. There are those that are personal, like losing weight, exercising more, taking better care of yourself, being nicer to those that you love and smiling more. Those are pretty standard stuff… My list is:

  • Taking care of myself. I know that I need to do this, as I am not getting any younger. My adult children, remind me about all of the new parts I have and I need to do a better job of not needing anymore. They are right!
  • Losing some weight. Goal this time is about 15 pounds. I put on some weight late in this past year, hip surgery and not being able to go to the gym have that effect.
  • Getting back on my gym routine. The middle of January, I should be released from my hip replacement. Physical therapy is going well!
  • Smile more! Do what makes me “happy.” Spending more time with family. Need to get more hugs from my grand daughters.

How many folks make professional resolutions? Do you sit down and focus on what you would like to change? I do… These resolutions are different from the stuff that I have to work on within the job. These are the ones that I want to do better in, for me and my team.  I usually write them up and share them with my team. I want them to help me… Makes me feel more accountable. Here is my list:

  • Continue to focus on my volunteer work with Az4Education, Valley Big Brothers, Big Sisters and Haley Elementary. I would like to add one more to my list – So, searching for that non-profit that I can either volunteer or work for…
  • Start writing my manifesto. I have been talking about this and really need to do it! I have a couple of folks that have asked. Time to stop talking and deliverable. Getting stuff done.
  • There are more coming…

What are you thinking about? Care to share?

 

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Posted in Observations - Tagged accountability, change, goals, managing, reflections, thoughts

Collaborative Problem Solving

Dec07
2011
Leave a Comment Written by Steve

I found a post from a couple of years ago, that I wrote inside of my past employer that I thought would be a good one here. Of course, I have updated it some! When you think about collaborative problem solving you think of trying to herd cats to accomplish fixing something or maybe you welcome the opportunity to get the collective team together to fix something. How well does collective problem solving work for you? For me, early on in my career, I used to get a mixed bag of results. I sometimes welcomed or dreaded using collaborative problem solving. Why? Simply put the barrier of success could be me or you or someone on the team. Think back to the problem – was it really a problem or maybe an individual made it a problem? Add more people into the mix, the problem can really be far from really what is happening. So, what do you do??

Keep the focus on the simply on the problem. Of course, that means that you and the team need to spend sometime truly identifying the problem. Clearly and concisely as possible. Identify the gap on what is happening and what should be happening. Define that desired state! First step in collaborative here is getting agreement on the problem. Once agreed upon, write it down – keep it visible.

Problem must matter! Above you got agreement on the problem, that is a powerful first step. Getting the team to really focus on what the expected outcome will be and how great it will be for them will add a layer of frosting on the teams cake. Some of the team may agree on the problem and just go about doing the same old stuff (status quo), but keep the focused on the why and benefits will keep them from the status quo.

Let team discuss concerns and potential barriers. Giving the team an opportunity to put forth all of the concerns (some of that will be their personal agenda) and desired outcomes gives everyone a clear view. So, create that safe environment to get people talking.  If everyone was just to let the team lead do everything from identifying the problem, why and desired outcome – nothing will change. Get everyone involved, actively involved.

Get everyone on board. I know this seems like just me summarizing what was above. Think about it awhile… If you are the leader of the team, this area is going to be the toughest for you. Your team may say that they are on board. They may even give it a try. Actions speak! Watch closely for individuals that a still posturing or holding out for their solution. Be ready to act on your part quickly. Remember this is the whole team.

Over the years, I have seen better results when I apply the above. Is it completely successful? Not really. Collaborative problem solving is difficult and requires time and effort. When collaborative problem solving is done right, it is a very powerful tool. It also, demonstrates to the complete team that they are a high performing team…

Posted in Leadership, New To Management, Observations - Tagged action, collaboration, communication, feedback, goals, Leading Teams, managing, people, reflections, team dynamics, thoughts

Job Search: My Point of View

Nov18
2011
4 Comments Written by Steve

Some of you know that I have decided that retiring at this time of my life, is not for me. Still have plenty of time left on for a solid second career. I have read plenty about the state of the economy and the job market out there. For me, I have been isolated from that because I worked at my last place of employment for 28+ years. My journey to starting that second career has been an eye opening experience.

How so:

  • 40 is the old 50: Back in the day, people in their 50′s used to find employment difficult. My research has indicated that the threshold has moved to 40′s. So, for me just tipped into his 50′s, I get to face a bigger challenge.
  • Don’t think that your old paycheck is going to be your new paycheck:  For anyone that thinks that they are going to see more (or even about the same), you better check your expectations at the door. I met a few folks in my networking that complained that they were offered positions that were $20K less than they made doing exactly the same thing they were doing at their last place of employment. I never thought that I would be making the same amount of money I was, that would be expecting too much. I do expect to get a fair wage for the work that I am going to be asked to do. Nothing more! I have done the research on-line  and feel comfortable with the salary expectations that I will likely see.
  • Experience is key: I have had a diverse background within those 28 years, but even that sometimes excludes me from working in a different industry than before. Since I was in corporate America, I am less likely to get a social sector job. Since I was in manufacturing of semi-conductors, I am less likely to get a manufacturing job in pharmaceuticals. Since I was have management experience in information technology, I am less likely to get a management position in call centers, warehouse operations or logistics. I know this from the simple email back on my resume, “you don’t have experience in XXX.” I did not have experience in those areas before I started either.. I can learn, I can take the experiences that I do have and apply and adapt. I am a bright and capable person.
  • There is a black hole in cyberspace: No matter how many times you apply there will be times that you just will not  get an answer. I am not sure that the job application and submittal system the companies are using work as they should. Since most have some sort of automated system, you would think you would get a message that informs you of status. Have your application, reviewing your application and rejecting application. I have seen the received message from many of the applications I have submitted. After that, well, what for it; nothing.

So, what to do:

  • Get out and make contact with hiring companies: Linkedin does a pretty good job of contacting your network to job openings. They even have recommendations for who in your network that can potential help with the hiring manager. I have done a little digging and have been able to actually reach out and touch folks. The are so many social tools that can help you. Some would say this seems like stalking, not if you do it right. Reaching out in a professional manner about potential openings or even openings that you have seen could help you get passed the black hole.
  • Don’t act your age: Stereotypes are out there for a reason, well most of the time. If you are older, than don’t act older. Have the energy and drive that the hiring folks are looking for. Get formal with the new social tools and network. Don’t think that they will come to you. You have to want it! I have heard from some of my friends my age that it is tough out there, those younger job applicants are stealing all the jobs. Well, if you want to beat them, than you better act like them (and you have one better – you have the experience to back it up).

I have been fortunate enough to get passed the black hole a few times. I have been called for interviews! Nothing sounds better than hearing a voice on the other end, ask you if you would like to come in an interview for the position you have applied for. You pretty much walk on the clouds after that call. Reality starts to set in.. Time to get prepared. Clothes all dry cleaned? Haircut? Research the position? Company? Get your questions in order? Get prepared! The last couple of times, I have made it to the short-list of candidates (more interviews). Then you sit and wait for a decision to be made and hopefully in your favor. I still have not gotten that message that says – “Congrats – we would like to hire you.” I will keep on trying.

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Posted in Observations - Tagged action, fear, listening, people, reflections, social media, thoughts

Team Dynamics

Sep26
2011
Leave a Comment Written by Steve

Have you ever just sat back and taken an assessment of your team? Thought about how well they work together (or not)? Tried to figure out how to get the team more productive? As managers, that is our biggest role in really getting our team to perform better. The better the team performance definitely demonstrates a better manager. Some would argue that maybe the manager does not play a big part in the overall performance of a team, but I do. All it takes is to look at a failing team and how quickly is it blamed on the manager. Sports usually fire the manager before it rids itself of players. Same holds true for business types, just not in the news as much. Give credit for good managers having performing teams.

So what all goes into a solid team? What can you as a manager do to have the greatest impact? For me, there are a number of web based tools out there that can help you walk through an assessment of your team’s dynamics. Do a Bing or Google search – I have used many different types. There is not one that I have found that is a great one stop shop that I would recommend over the others. Each assessment tool is just that a tool to help you identify areas of potential work that needs to be done. First and foremost, you as the manager, need to find a quiet spot and clear your head of everything. You need to really be honest with “your” assessment of your team. Remember the end goal is to make your team perform better, rather than making you think they are better. Once you are ready, grab one of those assessments and walk through your team’s dynamics.

What did you find? I have written my Leadership Checklist to help me (and others) to help make sure that the manager (you) are doing your part in the process. Look it over, hopefully you are doing those and everything else.

One of the areas that I want this post to focus on is something that most assessment really struggle to cover. It centers on how tight the friendships are with your team. I want you to think back when you were growing up with your friends. When there were two friends working together was fairly easy. Do you have only a two person team? Normally not. So, when a third friend came in, how did that go? Usually after awhile stuff ended up two against one. Do you have a three person team? Probably not. Add more folks to the mix and the team starts to break up in to smaller sub teams. Something to watch out for. That is not always a bad thing, if the team is working for the good of all…

Friendships have its positive effects:

  • Friends usually communicate better together. Drawing others into the discussions. Gives the team a good “social” feel. People usually enjoy working together. Which has an impact on behavior and results.

There are negative effects as well:

  • With a team of 3 or more there is a feeling of being excluded. Remember growing up… Maybe it was not you feeling excluded, but did someone feel excluded? Causing not all of the team to participate in decision-making. You can easily start to have sub-groups forming. Causing communication to further breakdown. Now information will not flow freely among the team. The teams overall performance will suffer, count on it.

When you are sitting down thinking about your team and that assessment, remember to revisit the natural factors of friendship and how it will influence the overall team. With the positive you would rather have inclusion… Exclusion is just plain wrong.

Related articles
  • Need a Leader Checklist? (stevebellnow.com)
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Posted in Leadership, New To Management, Observations - Tagged communication, feedback, goals, Leadership, Leading Teams, motivation, people, team dynamics, teambuilding, thoughts

Pressure Moments – How Do You Do?

Jun16
2011
Leave a Comment Written by Steve

As a leader of your team – many eyes are on you from many different angles. You have your team, your manager, your support groups and even your customers. How YOU behavior is important. Decisions can be tough.  Everyone can do a pretty effective job of leading their team if there are no pressures. Working with your team can be difficult at times.  Some key contributors are out. The team is just not getting along as well as it should. Overloaded “to do” list can really make meeting your deadlines a bit tough. There are some many more pressures that can hit you that can make anything seem impossible. Your words and actions during these times are what is truly key to your success as a leader. Remember, everyone is watching.

How do you normally react doing those tough times?

  • Maybe a little short with answers to questions?
  • How about frustrated when things are not going right?
  • Start micro-managing your team?
  • Little slow with answers to tough decisions?
  • Take a day off when a key deadline is due?

Hopefully you did not say yes to any of these behaviors. These were not made up examples, I have seen them throughout my working career. I can almost put a face and a name to each of them. As I have written in past blog posts, learning from ours examples (both failure and success) can be very helpful to you in the future. I have taken those bad examples above and changed up how I perform under extremely pressure.

What I typically do is:

  • Insure that the pressures that I am under are not outwardly visible to my team. I try to maintain my positive and cheerful attitude everyday that I in the office.
  • Sometimes this is extremely difficult, at the very least, I communicate to my team what is going on. Letting them know the pressures and how they can help, usually is a good thing.
  • Come in a bit early and stay late if needed. I always like to get in early to help me with quiet time. Helps me focus on what is important. I want my team to understand that I am here, no matter what.
  • Prioritizing and delegating workloads. Work assignments may need to be shifted in order to meet some extreme deadlines. Asking the team their input on how best to accomplish this has been helpful in the past. Sometimes, a team member may have a skill in something that they don’t especially care for doing, but when times are tough – they step up and get it done.
  • Pressure situations need to bring out some creative solutions – more minds working on that creative solution the better.
  • Most importantly – Be myself! At the end of the day, your character and being true to yourself is what matters. If I am not happy with myself for any reason – I am the only person that can fix it.

How best do you handle those pressure moments?

 

Posted in Leadership, New To Management - Tagged action, communication, Leading Teams, listening, managing, micro-managing, motivation, people, performance planning, trust

Retired Guy Series: Update

May27
2011
Leave a Comment Written by Steve

What is happening? What is going on? It has been over a month since the last series update. Seems like the right cadence for those that want to follow what is up with the “retired” guy.

Updates:

  • There has been little change to my overall “second” career. I have applied to a couple of positions that I feel fit my interest and passions but have not heard back from any of them. I have had a couple of positions that have reached out to me via resume reviews. Those opportunities (some good, some not so good) are something that I know I could do, but really don’t fit what I want to do with my “second” career. So, instead of wasting time – passed on those. I hope that I am not being too picky, but selective enough to make sure that I will be happy and successful. The one big disappointment in all of this is the total lack of communications on the hiring side. You get the automated message – “we got your stuff” and after that – the black hole. If you have hired, some automated message would be great back saying – done. Makes me not want to work for any company that does not treat people better than that. I know there are probably thousands of resumes sent in on any job, but not communicating back – seems like a missed opportunity.
  • I am still doing some volunteer work. I have already accepted a director position with AZ4Education. I will be helping out with marketing, scholarship fund raising and awarding scholarships to needed students. I also am helping one of the elementary schools navigate their way through social media. Haley Elementary was given the okay by the district to go ahead and jump into Facebook and such. So, I am helping the principal and administrative staff with getting this kicked off. I am waiting for the final acceptance on the fingerprinting in order to help out with Valley Big Brothers, Big Sisters. Should happen soon!
  • Lastly, from those that follow my twitter @stevebellnow – you all know that I had some minor surgery to my knee. Torn meniscus needed some clean up! I don’t have any great story on how it happened, sorry. I just completed my first week after surgery and have to say that everything is going well.

I think that monthly will continue to be the cadence for updates… Until my “second” career begins. Then I can really start to share some great stuff. Thanks for reading…

Related articles
  • Retired Guy Series: Updated Finally (stevebellnow.com)
  • Retired Guy Series: Got Out And… (stevebellnow.com)
  • Retired Guy Series: Vacation (stevebellnow.com)
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Posted in Observations - Tagged action, fun, people, social computing, social media, thoughts, Volunteering

5 Leadership Lessons I Have Learned From Hockey Captains

May24
2011
1 Comment Written by Steve

We are in the middle of the National Hockey League Stanley Cup Playoffs. I am a huge hockey fan! I have not missed any of the playoff games this season. I watch the game for more than the love of the game. I do it to watch how leaders lead their teams. The leaders on the team are normally the Captains and Alternate Captains. They are the extension of the coach. I wrote about hockey captains as leaders before – here it is! I have made some mental notes from the last couple of games and the captains for the Boston Bruins, Tampa Bay Lightning, San Jose Sharks and Vancouver Canucks. They are great examples of what the five things I have learned from hockey captains.

  • Credibility is the foundation.
  • Lead by example or you don’t lead at all.
  • Challenge provides opportunities for greatness.
  • Leaders are team players.
  • Caring is at the heart of leadership.

Credibility is the foundation. Credible leaders walk the talk, practice what they preach, are consistent in word and deed, put their money where their mouth is, and follow through on promises.  Watching the playoffs, each captain has walked the talk – they have definitely been out in front of the media discussing the games and what they and the team will do in the next game. I have listened closely to each of them and watched their actions live up to those words.

Lead by example or you don’t lead at all. This is where the words turn to action or they equal the do part. You have to do what you say.. Not just say it. Wish it or hope for it. Each one of those captains have stepped onto the ice and have delivered on their words with true actions. It is hard to stay on top of every shift in every period inevery game – but they do it.

Challenges provides opportunities for greatness. What better stage for any player. You are attempting to win the oldest trophy in sports, the Stanley Cup. You have all hockey fans watching your every move. Who will step up and be the best? That person that steps up and does more than just score, play defense or stops pucks. That person is the leader of that team. He is the captain and the eyes of his team mates are on him everyday. That is what true leaders live for. Give me the stage to do what I do – everyday.

Leaders are team players. Look at the team. Watch closely during the game, how much ice time, how many times the persons name is mentioned by the announcers. Who is in the middle of everything? It is that leader, that captain – the extension of the coach and
the coaching staff. They normally are the face of the team. But, first and most important they are team players. They look to make their team mates better.

Caring is at the heart of leadership. During the playoffs, everyone cares about winning the Stanley Cup. It is every players dream to have their name put on the Stanley
Cup. When I watch the captains during the pregame, game and post game – they wear the emotions on their sleeve. Not about winning only, but it all about the team and each and every person inside the team organization.

If you are a hockey fan or not, watch a couple of games and pay close attention to the captains of each of the teams. Listen to them, watch them do what they say, rise to
greatness and care about their team mates, coaching staff and the overall organization. They are wonderful examples for any leader to follow. You can easily do these things in your leadership role. I know, I practice these all the time. Just a solid foundation…

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Posted in Hockey, Leadership, New To Management - Tagged action, Hockey, Leadership, Leading Teams, playoffs, team dynamics, thoughts

Productive Teams Just Don’t Happen…

May17
2011
Leave a Comment Written by Steve

Working for a long time in corporate America as I had, I got the opportunity to work for some pretty amazing people. The reverse was true as well… The best lessons of how to make a team function well come from both sides of the spectrum. The great ones and the bad ones.. Examples are the best teachers!

How did the “they” get their teams to work well.. How did they get people from diverse backgrounds to really produce? Here are some of the examples..

Let us do the thinking – The best team that I was ever on, we did not always agree, we never settled for what the manager said or the status quo. We challenged each other to think, to look beyond just what everyone else was doing and we never settled for the easy way. Our manager was one that pushed us to not sit back and follow the instructions of others – we were the leaders of the organization and we needed to lead. One of the last managers I had, used to put everything together with a “select” few and pass out what is happening to the group. Really was not a great place for innovation. Involve the team – give the team the first crack on what needs to happen; before the tablets are written.

Let us see – Sometimes the big strategic mission and plans were passed down in the form of mission statements and budgets. The really good managers would let us review those and put into our words (for the organization and our teams) what all that meant and how we were going to accomplish our part of the bigger picture. We got connected to that bigger picture. We connected the dots for our teams and ourselves. The really bad leaders would pretty much leave us in the dark. We really never understood what we were doing and how we connected to the bigger picture. My best move with my team’s was to involve them in reviewing what was completed and passed down – then we would develop where “we” fit and how it felt to us.

Let us get it done – Everyone wants to get stuff done… Part of being the leaders is giving up control when needed. The really good leaders would let the team take actions on their own – as individuals and as a team. The best leader I had, would let us do the work and would hold us accountable. When it came time to get stuff done, we did and enjoyed it! All we needed to do was get it done.

Let us play – Getting leadership teams to work together is sometimes difficult. It takes a good leader to push interact between the leadership team (the “A” team). Each leader had their own teams that they led and it would be easy for them to get wrapped up in their own “stuff.” Some of the bad leaders would pass on developing their “A” team. The lower level teams would see how dysfunctional the leadership team was and just wonder – they are our leaders?

Let us do the talking – It is so easy as the overall leader to do all the talking. Let your team do most of the talking and you do the listening. Listening uncovers so much. You actually may get a better sense of what is going on within the whole organization. Additionally, set up time to meet and discuss with the lower level teams (again, let them talk and you listen). It is very hard to listen when you mouth is in action.

Let us fail (as long as no one gets hurt) – My very first leader that I can remember said, “there is more success in failure.” Making mistakes happen, learning from mistakes are lessons that will last a life time. I used to struggle with this early on in my career, failing was not an option (or at least I thought it was not). I quickly learned a valuable lesson when I did something that I had done before (it worked before) and it failed terribly (this time). When I reviewed everything from the first time (it worked) till when it failed, I quickly learned I was lucky the first time. I forgot something that needed to happen that I am now aware of (and have not made that mistake again). As long as no one is going to get hurt or injured – sometimes it is okay to fail.

Let us have fun - One of my favorite phrases, “We work hard, so we play hard.” We used to enjoy getting together as a team and having fun. Of course, we did some of that out of the work environment with teambuilding… We also used to have fun in the workplace. It really did not matter where – fun was just built into our team DNA. Many folks will say, “work is not supposed to be fun.” I usually come back with, “I spend way too much time “at work” not to have fun. Where is there harm in having some fun at work?” Teams are about relationships. Fun can only help with building a strong relationship with each other. Translating into a better team.

I hope this helps you when you are looking at leading your teams…

Posted in Leadership, New To Management - Tagged action, communication, fun, Leading Teams, people, team dynamics, thoughts
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