Posts tagged action

Emotions in the Workplace?

Jan05
2012 Leave a Comment Written by Steve

One of the most difficult tasks for a manager is dealing with emotions in the workplace. Partly because the organization as a whole, would like to keep emotions, especially negative ones, out of the workplace. I have worked for managers, VP level folks, that would have us all check our emotions (negative ones) at the door, before we walk in. Just not feasible. We all are feeling people. Whatever you see, hear or touch usually gets a reaction or emotion from you. Good or bad emotions – they all happen. A little story telling now. I happened to be in a senior level meeting, when we were discussing morale within the departments. Many of the works that came out were fear, frustration, anger, and dissatisfaction were used. The VP stopped the discussion and told us, “enough about these emotions, I don’t want to hear about them. You need to get morale up. That is your job, make it happen.” I am not one to sit and not say anything. I lightheartedly said, “Beatings will continue to morale goes up.” Some laughed, others sat quietly. I quickly pointed out that we (the leadership team) needed to validate their emotions. We needed to understand what was at the root of the emotion, rather than ignore them. VP looked at me with anger. I quickly added, that I probably sparked an emotion with those statements. Before you punish, let’s think… Defused situation (I just knew, I was going to get killed).  Emotions are there…

How do you as a manager deal with them? As a manager, at least a good manager, you have to be able to see, hear and help. How do you set this up for your people?

  • You need to develop an open, trusting environment. People have to have the ability to speak freely. With no fear of reprimand. Start with the individuals on the team first, then make sure you take it to the complete team. Start small, then go big.
  • Know you people. Think of the fear emotions… Some folks can deal with it themselves, they “fear” they may fail and they buckle down and do whatever is necessary. Others may shutdown. Recognize what works for each person and get to moving forward quickly.
  • Push through the uncomfortable. Sometimes dealing with emotions can be uncomfortable. It happens. You as the manager need to make sure that you deal with the situation as early as possible to lessen the effect long term. Role play that discuss with a mentor, be honest and push through – you will be surprised at the end of it.
  • Be real and yourself. Slow down.. The first thing that most people do is react. Slow down and think it through first. I know this is a broken record when it comes to be a manager. You have to set the example for your team. All eyes are watching you all the time. Make sure that you are being real. If you are having one of those days (like your folks), acknowledge it with them. Maybe they will have some insight for you! Last time I checked, you managers are people too.
  • Ask others if they are feeling the same way. When in the team setting, go ahead and ask for additional information. Some folks are more vocal than others and sometimes we think it is just them. If you ask, you maybe surprised to see that more folks are in the same boat. Just afraid to speak up first. Once on the table, it can be worked.

Don’t think that emotions are not going to play in your teams. Be ready, be prepared and don’t be afraid. The sooner you confront, acknowledge and validate, the quicker moving forward can happen. All negative emotions can true to a positive, if handled properly. Same is true for positive emotions (passion). If you play that one up too much on your “rising star” – the rest of the team will be deflated or be negative toward that person. This is a very tricky subject, probably why that VP wanted nothing to do with it. You have to deal with it…

Posted in Leadership, New To Management - Tagged , , , , , , , , ,

Best Week of the Year, Productivity Wise

Dec26
2011 Leave a Comment Written by Steve

When I was working for a large enterprise, I used to love coming into work the week after Christmas. Why? Simply put, there were very few folks around. Seems like everyone loves to take that last week off to spend time with the family or just relax. Me, I went into the office for one thing… To get stuff done! Why? Far fewer distractions. With most of the office staff off, the cube farm was extremely quiet. With most of my team out, I had less to keep up on. Giving more time for me to get manager stuff done. No due dates were ever place on the last week of the year. Sounds silly, but review almost all of the stuff that you ever had to get done. Did it ever fall on the last week of the year? Again, more “free” time to get the other stuff done.

What I used to focus on that last week of the year!

  • Employee performance appraisals. If your company uses a review system, this is the week to really sit down and focus on the overall performance of your employees. Quiet time in the office – is a wonderful time to sit and think, jot down some notes on each employee (accomplishments, strengths and areas to work on).
  • Next years plan in more detail. I used to have to submit my yearly plan around Oct of the year before. Usually by the end of the year, you would receive your budget and such. Use this week to really lay out the upcoming years plans, expectations and goals in a rev. 0 fashion. Once everyone is back, go over the rev 0 plan and firm it up with your teams inputs.
  • Reflect back on the past year. Write done the accomplishments and successes that your team and you have done. Share it with the team with a nice thank-you note (it should be in their inbox when they come in).  I would send off this to my manager, to share what the team has done. Most managers, would copy all and add their thanks to the team as well!

What would you do with this week?

I truly enjoyed going into the office! The stuff that I got done was important to me and my team.

Posted in Leadership, New To Management - Tagged , , , , , ,

When Approached, What Would You Do?

Dec15
2011 1 Comment Written by Steve

How many times has this happened to you or maybe someone you know? There is a particular opening in your overall organization and the manager of said opening approaches you and asks, “You are going to apply for that manager opening, right?” You knew about the opening, so that is no surprise. You know the department and some of the people on the team. You are put on the spot by the question. What do you answer? Probably the easiest answer off the top of the head is, “sure, I am going to apply.” How about, “let me think about it some and I will let you know.” Or maybe, “thanks, but I really don’t think this is the right position at this particular time.” There really are only three choices, yes, no or maybe (how you wrap them, is up to you).

If you are like most people, you probably said, “yes, of course.” Manager leaves and you sit back and think about what you just had done. Do you really want to take on that manager role? You start thinking deeper on the subject.  You also start thinking about is there going to be interviews or were you contacted because you are going to get “tagged” for the position. Either way you are just thinking.. Sometimes those thoughts lead you to this is really the right time, right opportunity and that you really want to take on the position. On the other hand, the deeper thoughts really have you thinking that this is not the opportunity for you. The very next thought goes to, “What am I going to tell the manager?” You start to think that maybe the best answer was, let me think about it and I will get back to you.

Well, if your decision is to not go forward. Time to let the manager know. The sooner the better. Be prepared to answer a follow-on question, “why the change of heart?”

If you want the position, update your resume and start thinking about what you would do if you are awarded the position. When I am helping others with this step, I listen to what they think is going on with the position and how they can really make a difference. I just say to them, “you have the makings of a very passionate answer to the why do you want this position question.” Refine it! If you are like me, you probably have already started to think about what the first steps are going to be.

  • No longer than a 30 Day Plan: Meeting the team, customers and stakeholders. Getting an overall impression on how the team is doing. Watching how the work is accomplished. Looking for key missing ingredients that maybe missing in the process, planning and execution. At the very end, drawing up you initial asset.
  • Day 31 – meeting with your manager on you particular thoughts on planning what is going to happen next. Call out any help needed from the manager. Ask the question, manager did others from the team apply for the position of manager as well? Just need to know who or whom. How you deal individually with them will be different.
  • Start working with the team on your overall feedback you have received and maybe some thoughts on what is next. Work with the team to develop a 90 day action plan. Put some stuff out there (that you see or heard) and how would the team address. If the team struggles with doing this, facilitate the process (help them).What you want is a solid team developed 90 day action plan.
  • Keep on eye on the 90 day action plan! Keep it in front of you, your  team and your manager. Need to hold each other accountable. Review the complete 90 day plan at the end – show successes… Work on the next window (I like 90 days).

What would you do?

Posted in New To Management, Observations - Tagged , , , , ,

Collaborative Problem Solving

Dec07
2011 Leave a Comment Written by Steve

I found a post from a couple of years ago, that I wrote inside of my past employer that I thought would be a good one here. Of course, I have updated it some! When you think about collaborative problem solving you think of trying to herd cats to accomplish fixing something or maybe you welcome the opportunity to get the collective team together to fix something. How well does collective problem solving work for you? For me, early on in my career, I used to get a mixed bag of results. I sometimes welcomed or dreaded using collaborative problem solving. Why? Simply put the barrier of success could be me or you or someone on the team. Think back to the problem – was it really a problem or maybe an individual made it a problem? Add more people into the mix, the problem can really be far from really what is happening. So, what do you do??

Keep the focus on the simply on the problem. Of course, that means that you and the team need to spend sometime truly identifying the problem. Clearly and concisely as possible. Identify the gap on what is happening and what should be happening. Define that desired state! First step in collaborative here is getting agreement on the problem. Once agreed upon, write it down – keep it visible.

Problem must matter! Above you got agreement on the problem, that is a powerful first step. Getting the team to really focus on what the expected outcome will be and how great it will be for them will add a layer of frosting on the teams cake. Some of the team may agree on the problem and just go about doing the same old stuff (status quo), but keep the focused on the why and benefits will keep them from the status quo.

Let team discuss concerns and potential barriers. Giving the team an opportunity to put forth all of the concerns (some of that will be their personal agenda) and desired outcomes gives everyone a clear view. So, create that safe environment to get people talking.  If everyone was just to let the team lead do everything from identifying the problem, why and desired outcome – nothing will change. Get everyone involved, actively involved.

Get everyone on board. I know this seems like just me summarizing what was above. Think about it awhile… If you are the leader of the team, this area is going to be the toughest for you. Your team may say that they are on board. They may even give it a try. Actions speak! Watch closely for individuals that a still posturing or holding out for their solution. Be ready to act on your part quickly. Remember this is the whole team.

Over the years, I have seen better results when I apply the above. Is it completely successful? Not really. Collaborative problem solving is difficult and requires time and effort. When collaborative problem solving is done right, it is a very powerful tool. It also, demonstrates to the complete team that they are a high performing team…

Posted in Leadership, New To Management, Observations - Tagged , , , , , , , , , ,

We Have Entered – The Thankful Season

Nov30
2011 Leave a Comment Written by Steve

I truly enjoy this time of the year. It is the holiday season for thinking about the year and what are you truly thankful for. For me, as a manager, I used this time to think back over the year and reflect on everything. I used to write down into three lists (Good, Bad and Just Ugly) how things went, how the team performed, how we learned, how we had grown and who had done an outstanding job. Sitting down reflecting is something that people talk about as a necessity, but rarely really do it (well). Writing it down, makes you really think about those situations. You have to ask questions like was this positive, did it have significant impact, what was learned and so on… For my teams, I usually ask them to do the same thing. It is nice to use, as a team building exercise for a pot luck or team dinner. Everyone gets an opportunity to share their observations.

Looking at the list can be a very eye opening experience. You can see trends for the year, that maybe while you were in the thick of things – just did not notice. I have seen growth within my teams in some areas that I would have guessed were not strengths. I also can notice if my team is slipping. I can notice the folks that really have stepped up and done some pretty incredible things.

“Seeing” is just part of what you should do… Next comes actions – you know the “doing” part. I like to send personal notes to the folks that have really stepped up. Let them know that I am thankful for those actions (spell them out in the note) that they had take. If you noticed, you should say something. From the team’s standpoint – I like to look at those trends and identify training or team building activities that can help our team grow next year. When the team does the same reflection, it is powerful stuff – when we pretty much notice the same areas. Now we have the complete team looking objectively, and we can put in place some solid plans for improvement.

Here is your assignment:

  • Sit in a quiet place. Just you, your paper, pencil (or pen) and your thoughts.
  • Reflect back on your year… What was the good? What was not so good or What could be better? Who really stepped up and did some incredible stuff?
  • Once you feel you have captured everything. Reread them each and look for trends and opportunities that must be taken.
  • Develop your plans for next year!

If you are a manager, if you feel comfortable, ask you team to do the same exercise (for themselves and the team as a whole). As the manager, you can have your team share their thoughts and reflections on the team. Then develop the team plans after all your data is received. I typically have the team use their personal reflection for their performance appraisal and development plans.

Let me know how it goes?

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Job Search: My Point of View

Nov18
2011 4 Comments Written by Steve

Some of you know that I have decided that retiring at this time of my life, is not for me. Still have plenty of time left on for a solid second career. I have read plenty about the state of the economy and the job market out there. For me, I have been isolated from that because I worked at my last place of employment for 28+ years. My journey to starting that second career has been an eye opening experience.

How so:

  • 40 is the old 50: Back in the day, people in their 50′s used to find employment difficult. My research has indicated that the threshold has moved to 40′s. So, for me just tipped into his 50′s, I get to face a bigger challenge.
  • Don’t think that your old paycheck is going to be your new paycheck:  For anyone that thinks that they are going to see more (or even about the same), you better check your expectations at the door. I met a few folks in my networking that complained that they were offered positions that were $20K less than they made doing exactly the same thing they were doing at their last place of employment. I never thought that I would be making the same amount of money I was, that would be expecting too much. I do expect to get a fair wage for the work that I am going to be asked to do. Nothing more! I have done the research on-line  and feel comfortable with the salary expectations that I will likely see.
  • Experience is key: I have had a diverse background within those 28 years, but even that sometimes excludes me from working in a different industry than before. Since I was in corporate America, I am less likely to get a social sector job. Since I was in manufacturing of semi-conductors, I am less likely to get a manufacturing job in pharmaceuticals. Since I was have management experience in information technology, I am less likely to get a management position in call centers, warehouse operations or logistics. I know this from the simple email back on my resume, “you don’t have experience in XXX.” I did not have experience in those areas before I started either.. I can learn, I can take the experiences that I do have and apply and adapt. I am a bright and capable person.
  • There is a black hole in cyberspace: No matter how many times you apply there will be times that you just will not  get an answer. I am not sure that the job application and submittal system the companies are using work as they should. Since most have some sort of automated system, you would think you would get a message that informs you of status. Have your application, reviewing your application and rejecting application. I have seen the received message from many of the applications I have submitted. After that, well, what for it; nothing.

So, what to do:

  • Get out and make contact with hiring companies: Linkedin does a pretty good job of contacting your network to job openings. They even have recommendations for who in your network that can potential help with the hiring manager. I have done a little digging and have been able to actually reach out and touch folks. The are so many social tools that can help you. Some would say this seems like stalking, not if you do it right. Reaching out in a professional manner about potential openings or even openings that you have seen could help you get passed the black hole.
  • Don’t act your age: Stereotypes are out there for a reason, well most of the time. If you are older, than don’t act older. Have the energy and drive that the hiring folks are looking for. Get formal with the new social tools and network. Don’t think that they will come to you. You have to want it! I have heard from some of my friends my age that it is tough out there, those younger job applicants are stealing all the jobs. Well, if you want to beat them, than you better act like them (and you have one better – you have the experience to back it up).

I have been fortunate enough to get passed the black hole a few times. I have been called for interviews! Nothing sounds better than hearing a voice on the other end, ask you if you would like to come in an interview for the position you have applied for. You pretty much walk on the clouds after that call. Reality starts to set in.. Time to get prepared. Clothes all dry cleaned? Haircut? Research the position? Company? Get your questions in order? Get prepared! The last couple of times, I have made it to the short-list of candidates (more interviews). Then you sit and wait for a decision to be made and hopefully in your favor. I still have not gotten that message that says – “Congrats – we would like to hire you.” I will keep on trying.

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Leadership Lessons from College Football

Nov11
2011 1 Comment Written by Steve

Over the past few years, we all have read the disturbing news about college football programs in the middle of a scandals. The latest one is Penn State. I never want to kick a person when they are down or perceived to be down. That is not my style. What kicked off this scandal is the worst thing imaginable. I have coached youth sports for most of my adult life and when I hear what happened, it make my stomach turn. Just terrible! I hope that the alleged victim’s get all of the help they need to get over these horrific acts. My intention is not to look at each set of scandals and place blame or point a finger at people. If we learn nothing from what has happened over the past 5 years, we should learn to how to handle leadership within the programs that most of America watches with a passion.

Here are some things that I believe that should be considered:

  • Setting up very discreet reviewed time limits. Most programs or employees have yearly review of performance. I think within that particular review the overall review should not just be able wins, loses and where did you end up within the BCS ranking. It is time to really demonstrate leadership… Develop a package that is about graduation rates, GPA for student athletes, social and moral code of conduct and really focus on life learning. It is all about accountability for everything a program should stand for. These reviews should be tough and really focused.  Stand up and celebrate your successes.. Work on those items that missed the mark.
  • Succession planning. It is time to make sure that within every program there is a real and developed succession plan. Setting up your program and keeping it for the long haul is really how well the program develops the talent that they have and attract. In this day and age, with coaches moving to head coaching positions all over, succession planning could be a difficult task. If you have the right people and take care of them, they will stay. If not, than they will take the lessons learned and apply those to another institution. Which if done right, just means another great program will start up. Everyone wins…
  • Hold everyone (up and down the organization) accountable for the overall organization! For college football, that is being accountable to the university and what the code the university stands for. The football team (players and coaches) are not the university, but need to be a reflection of the university.

It amazes me how many coaches have written books about leadership and then we watch them fall from their soapbox. Ever leader has to take a look deep into themselves and be proud of every aspect of their actions. From all indications, coach Wooden was spot on in his teachings and actions. That is one example that I have modeled my coaching after. Don’t get me wrong there are lots of fine examples out there. Some really recent coaches that are doing the right things, right. I just hope that they can keep their course and not let someone or something distract them from complete success.

Posted in Hockey, Leadership, Observations - Tagged , , , , , , , , , , ,

Book Review: Do The Work by Steven Pressfield

Nov07
2011 Leave a Comment Written by Steve

This weekend I finished up reading “Do The Work” by Steven Pressfield. I follow the Domino Project and saw this when it first came out. Do the work is definitely an eye catching title, especially for those of us that are kicking off several projects. So, I downloaded the book for my Kindle (unfortunately, the book sat waiting on me to clear my backlog of reading). Once I dove into reading the book, I truly enjoyed it. This is my kind of book. Short, direct and bold. This book is a wake up call for creative people. So, if you think you are a creative person, this one is for you.

I really enjoyed most, that the book addresses nagging and lonely thoughts that we all have about the resistance. Anyone who creates anything struggles with resistance. Presssfield refers to that resistance as a “dragons.” You must slay the dragon in order to move on with what you are trying to ship.

This is a very short book! Much like my book review. Go ahead and download it and you should be able to read it in an hour or two. So, if you are stuck in your project, business or whatever you doing… Then get this book, it will help you.

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Is Your Team Successful?

Nov02
2011 Leave a Comment Written by Steve

One of the most frequently asked questions that I got during my training days of “New to Management” was around how do, as the manager, know if my team is successful or not? Great question for managers to ask. I used to think that I had a good team that was delivering their on the objectives in a timely and cost efficient manner was a very good indicator of how well things were going. Sounds good, but there is so much more. No one every really likes to answer a question with a question, but I wanted to use the complete class to brainstorm what a successful team could look like. Off goes the question… “what is your view of a success team?” Here is what followed..

  • A team that works together to accomplish whatever is set in front of them.
  • A team that works whatever hours are necessary to accomplish their goals.
  • Hitting their numbers, pushing product and doing a quality job.
  • The team gets along.
  • Someone in the team sees a problem and the team handles it.
  • Each member of the team is pulling their own weight.
  • Team is not afraid of failure, as they can accomplish anything they set their mind to it.
  • I as the manager, do not have to be “too” involved. The team understands that they are empowered.
  • Work gets done, on-time and within budget.
  • The team helps each other out.

These all sound pretty good, right? I can remember in my early days as a manager thinking if my team was to accomplish these or a subset of them, I felt pretty good. I used to hear from my management that my team was the best one of all of the teams in the department. That was not enough, as upper management to me, is not there daily or in the trenches when work is getting done.  As I gained more experience with managing teams, I started to really look underneath the surface and see how the team was really working together. Asking myself, how does the team accomplish the work that is set out in front of them? What is the overall commitment level of each and every team member? Do they really work together? What motivates the team members to do new and interesting stuff (innovation)? I started to develop my own scorecard for success of the teams that I led.

  • Getting the work done in a timely and cost effective manner – this still is the overall measure of success. That never changes as this is the most visible to the complete department. Getting your work done. If you don’t you won’t be around much.
  • Gauging the overall free flow of ideas and information – having great discussions about how to improve, how to do stuff better, or what is really happening. Having a team that shares the good, bad and ugly when it comes to team self reflection. Doing this in a constructive and not threatening manner. Working the problem rather than focusing on the individual.  The discussions were pretty lively and listening to them build on each other’s thoughts, made me see that a complete diverse team is better than a set of individual’s. Where I worked we used to do a yearly plan for the upcoming year. I used to include my complete team in this exercise. Set up some basic assumptions (budget and rev 0 goals) and what the team work together to set the plan together. The overall ownership of that plan was strong among the team. I usually had to point out that we must not try to do too much, we realize that year over year stuff happens, we must be flexible.
  • Balanced workload – for all team members. It is an easy thing to say, but in practice very difficult to manage. Here is where the manager really has to know what is going on with each individual on the team. Is there too much work being loaded up on all, too much on a few or not enough on some. The team members want to do a good job, they really want to receive praise and better raises and doing more work than the others seems the easiest way to demonstrate worth. Not good for the team.
  • True development plans in place for everyone. “True” development plans require much work from the individual team member and the manager. The team member needs to be honest in what they want to do, how they do it and what do they want to be when they grow up. What is their passion? The manager than becomes the coach and helps to develop a plan that works for the individual and the team. Sometimes the individual’s passion is not within the team overall direction. The manager has to make sure to balance and do the best in every situation. I have had to help get new positions for my team members to insure that the best of the employee, team, department and company were winning.

Some of these items can be measured by metrics, but most of them are more on how you know the team is doing. Spending time with the team in different ways. Being an observer during meetings – rather than talking 100%. Facilitator during planning meetings – rather than telling what will get done. Walking around the office, listening to the team working together – rather than sitting in your office. Asking questions and listening to the answers – rather than assuming you know what is happening. It is easy to take control as the manager.. You may even think that is why you are the manager. Observe, listen and act when necessary – that is truly what your team wants.

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Retired Guy: Long Time, But…

Oct31
2011 Leave a Comment Written by Steve

I have been neglecting my “Retired Guy” series. When I started this series, I thought it was a way to keep my friends updated on my happening’s. I never thought that I would get much readership. The other day, I got an email asking for an update to what I have been doing. Followed by another one. A direct message came in. Followed by a couple of instant messages. I guess people were reading the series. About time for me to put forth an update. Hope you enjoy!

  • As many know, I decided to have a total hip replacement on my right side on my birthday. Nice present to give yourself. Everyone had fun on Facebook and Twitter with that one. I am so thankful that I have folks around me that keep my spirits high during something like that. My family was completely awesome! To update everyone – I am doing very well. It has been a little over two weeks and I am moving around quite well. Just waiting for my okay to drive.
  • Az4Education is moving ahead full stream. Been busy working to increase visibility and get the word out. We have seen an increase of tax deductible donations. Of course, we would like to see some more. Non-profits are definitely feeling the effect of the economy. We have seen a huge increase in scholarship requests. Our organization would love to give more.. We just need more to give.
  • Took a short break from searching for my “second career” because of the hip replacement. Hip replacement is going well, now it is time to restart that search. I was able to find three positions to apply for. One of them has already scheduled an interview. Still getting positive vibes from applying. Hopefully, I will find that position within a company that fits the both of us. I have so much to give and yet some much to learn.
  • I am still volunteering with Valley of the Sun Big Brothers, Big Sisters.
  • Continuing to be a community member within the Haley Elementary site council. We are focusing on making the community around the school to be the strongest in the district. For my part, I am helping them with using social media to get their message out. This gives me the opportunity to learn and try stuff.
  • Had some interviews with Experience Matters. They just kicked off the very first set of folks that are helping non-profits. Even though I was not selected in the first round, I hope to hear a more positive response when the next group is selected. Giving back is very important to me.

Time is what you make of it. My time over the past month’s has been a bit fragmented. Since my health is in order, it is time to get focused and serious again. Time for me to be all in. Getting out and about…

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