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Setting Expectations – How Far?

Jan24
2012
Leave a Comment Written by Steve

The other day, I asked a group of “new” managers, “what is the basic thing or task that you need to do for your employees?” The overwhelming favorite was setting expectations. Why is that? It is almost always the first thing that is taught to managers. You have to provide direction to your employees and the best way to do that is setting goals and expectations. They seemed to listen to that lesson well… What if you were to take it a look at expectations a bit further? Would you see the minimum set needed to be successful? How high of expectations do you give? We all have employees that go much further than the stated expectations. Those could be your raising stars. Do you set higher expectations for them? Do you tell them those expectations? If so, do you tell the other employees as well?  Draws out that do you provide a sliding scale of expectations?

For me, those questions are tough to answer. Why? Couple of things come to mind right off the top. First, when you lay everything out in a nice neat package, you may lose the creativity of those high performing stars on your team. They will not have the freedom to stretch on their own. I have worked in two types of rewards systems. Merit systems would struggle with setting up the higher expectations and having everyone or almost everyone meet those expectations you have set out. You would be basically telling the team here are the expectations, but at the end of year we will not be able to reward all the same. The other was a flat time in grade system. This system sets you have to be in grade for a minimum timeframe before promotion. Depending on where you fall is more important than what you have done (for the most part). As an employee, I wanted to know how I could move up and be extremely successful. Almost all of the employees I have managed wanted the same.

From experience,  I have had managers that have communicated the exceeding expectations set and others that would not. For those that would not, I would simply ask, “Describe what that may look like?” The answers were all over the place. I did get what was felt an honest answer, “I’ll know it when I see it.” When you stop and really think about that you have two simple thoughts. The manager has not clue would probably be the first thing that pops in… Think some. I took it as if I truly want to be a high performer, I have the door open as to what that means. I can do whatever I think is right (of course, within some set of rules) and make it happen. Stand out and be seen! Raising my value (to myself, my team and organization).

What would you do? Those “new” managers really struggled with this question. From the experienced crowd – what would you really do

Photo from: Copyright (c) 123RF Stock Photos

Posted in New To Management - Tagged challenges, Leading Teams, managing, performance appraisal, performance management, thoughts

New Year, What Are You Going To Do Different?

Dec28
2011
Leave a Comment Written by Steve

It is that time of year where we are start to think about what our new year’s resolutions are going to be. There are those that are personal, like losing weight, exercising more, taking better care of yourself, being nicer to those that you love and smiling more. Those are pretty standard stuff… My list is:

  • Taking care of myself. I know that I need to do this, as I am not getting any younger. My adult children, remind me about all of the new parts I have and I need to do a better job of not needing anymore. They are right!
  • Losing some weight. Goal this time is about 15 pounds. I put on some weight late in this past year, hip surgery and not being able to go to the gym have that effect.
  • Getting back on my gym routine. The middle of January, I should be released from my hip replacement. Physical therapy is going well!
  • Smile more! Do what makes me “happy.” Spending more time with family. Need to get more hugs from my grand daughters.

How many folks make professional resolutions? Do you sit down and focus on what you would like to change? I do… These resolutions are different from the stuff that I have to work on within the job. These are the ones that I want to do better in, for me and my team.  I usually write them up and share them with my team. I want them to help me… Makes me feel more accountable. Here is my list:

  • Continue to focus on my volunteer work with Az4Education, Valley Big Brothers, Big Sisters and Haley Elementary. I would like to add one more to my list – So, searching for that non-profit that I can either volunteer or work for…
  • Start writing my manifesto. I have been talking about this and really need to do it! I have a couple of folks that have asked. Time to stop talking and deliverable. Getting stuff done.
  • There are more coming…

What are you thinking about? Care to share?

 

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Posted in Observations - Tagged challenges, change, goals, managing, reflections, thoughts

Leadership Lessons from College Football

Nov11
2011
1 Comment Written by Steve

Over the past few years, we all have read the disturbing news about college football programs in the middle of a scandals. The latest one is Penn State. I never want to kick a person when they are down or perceived to be down. That is not my style. What kicked off this scandal is the worst thing imaginable. I have coached youth sports for most of my adult life and when I hear what happened, it make my stomach turn. Just terrible! I hope that the alleged victim’s get all of the help they need to get over these horrific acts. My intention is not to look at each set of scandals and place blame or point a finger at people. If we learn nothing from what has happened over the past 5 years, we should learn to how to handle leadership within the programs that most of America watches with a passion.

Here are some things that I believe that should be considered:

  • Setting up very discreet reviewed time limits. Most programs or employees have yearly review of performance. I think within that particular review the overall review should not just be able wins, loses and where did you end up within the BCS ranking. It is time to really demonstrate leadership… Develop a package that is about graduation rates, GPA for student athletes, social and moral code of conduct and really focus on life learning. It is all about accountability for everything a program should stand for. These reviews should be tough and really focused.  Stand up and celebrate your successes.. Work on those items that missed the mark.
  • Succession planning. It is time to make sure that within every program there is a real and developed succession plan. Setting up your program and keeping it for the long haul is really how well the program develops the talent that they have and attract. In this day and age, with coaches moving to head coaching positions all over, succession planning could be a difficult task. If you have the right people and take care of them, they will stay. If not, than they will take the lessons learned and apply those to another institution. Which if done right, just means another great program will start up. Everyone wins…
  • Hold everyone (up and down the organization) accountable for the overall organization! For college football, that is being accountable to the university and what the code the university stands for. The football team (players and coaches) are not the university, but need to be a reflection of the university.

It amazes me how many coaches have written books about leadership and then we watch them fall from their soapbox. Ever leader has to take a look deep into themselves and be proud of every aspect of their actions. From all indications, coach Wooden was spot on in his teachings and actions. That is one example that I have modeled my coaching after. Don’t get me wrong there are lots of fine examples out there. Some really recent coaches that are doing the right things, right. I just hope that they can keep their course and not let someone or something distract them from complete success.

Posted in Hockey, Leadership, Observations - Tagged action, Book Review, coaching, education, goals, Leadership, Leading Teams, managing, people, performance management, reflections, thoughts

Leaders Needed Now!

Sep22
2011
Leave a Comment Written by Steve

I wrote a blog post in a past life (companies internal blog) in 2006 that was focused on the “Good ol’ Days.” I wrote it because we all have memories and perceptions of the past. Usually for the better. I bet if I stop and ask 100 people about their perceptions of the past – over 95 would have a very positive outlook on the past. Hence the good ol’ days. Is it because we like to remember only the good stuff in those memories? Were they really better times back then? Maybe it is a bit of both.  I want to focus this post on leadership. When you think about leadership, think about a leader in your mind. Who is it? Do they come from a time that is part of the “good ol’ days?” I hate to write a political based post, but with the examples of past and today – it is very too easy to say the past is far better than today. I am hard pressed to really call out any one great example of our political leadership for the positive.  Is that strange? Maybe today’s leaders need more time to do there stuff. Maybe it is because I am much harder on today’s leaders?

You stop and think about that for a moment. Do you have a leader that steps the forefront, one that you say – that is a leader? Anyone today? All of what I would call great leaders are in the past (John Kennedy, Ronald Reagan). Look at the mess that we are in, our economy, lack of jobs, attempted recovery that has cost billions, debt and the list goes on. Looking at a recent Gallop poll shows the lack of confidence in our so-called leaders. We elected them. Congress is running at 15% approval rating. Our President is bouncing in the 40′s for an approval rating (usually goes up after one of his well prepared and delivered speeches). Why is everything so low?

  • Look at the list of issues that are going on all at the same time. Economy, lack of jobs, failed attempts at reform, debt and lack of pulling together to get the job done. Maybe this is too much? I don’t remember this much going on back in the good ol’ days. Again, maybe I can only remember the best of times. Having too much on the plate definitely causes a lack of focus. So, maybe pick a couple of issues, fix them completely (not argue about it). I do remember that whatever was going on in the past, we did what was necessary and got through it. Are we going to get through it – now? Of course, but it is going to be extremely painful. We need real leadership to make that happen. Since we elected the last group, and the confidence level is at 15% – time for some huge changes. Time for us to act.. We need folks that will act!
  • Observing leaders actions are something that are very telling. When you really look at the leaders of our country, you see folks that are worried about how we perceive them. I know I stated the Gallup poll results, I bet our political leadership looks at approval ratings. Worried more about how we see them, rather than the actions that they do. Leadership is not about worrying about how your followers think about you as a leader. It is about the vision, goals and the leaders actions – that is why we follow. Stop worrying about what everything is thinking about you. Get out and get it done… Stop working against each other and get together for what is needed for this country. Enough already.
  • People are just sick and tired of reading and watching the news. Today, we get instant information. That comes with good and bad. I like it, when stuff is out for public consumption. Don’t hide anything. The downside is we usually don’t get much good news. The facts sometimes are not fully disclosed until it is too late. If we are tired of what we see and hear – we show it in the confidence level that our political leaders are getting today.
  • This one maybe a slap in the face, but maybe some of those folks best days are behind them. Their best work was years ago.. Time for a change!

Maybe it is me, but I see today’s political leaders as not leaders. Like I wrote earlier, I did not want this to be focused on the political aspects only. Principle’s of leadership apply and it is time for some much needed leadership in political office.  So, what can you do?

  • Get educated in politics. Don’t just sit back and look at the candidates when it is an election year. Stay aware of what is happening real time. Understand what is going on with the hot topics of the day (well, pick the ones that are really important, there are way too many).  What actions are happening. Who is really making a difference, if any.
  • Action is what is important now. So, when you hear words – wait for actions. No actions, then they failed. I don’t have any political aspirations, but if you do and action is your middle name… Go forth.
  • Let your leadership know your “true” feelings. Since they are worried about how we perceive them. Write to them, tell them exactly is on your mind. They were voted in to act on your behave. Time to stop all the party positioning and let’s roll up the sleeves and get to making stuff happening.
  • Rethink your past votes. Look at their performance today (not their past re Watching what some of the voters did in Arizona with recalling a failing leader. I was pretty excited to see that folks are taking control. It is costly, but probably not as costly as leaving them in.

Look when you are out in the world.. And you see a lack of leadership in the organization you are working in – you have choices. You chose to follow particular leaders. With our political system, that is hard, but not impossible. We need to step up and take control. Our future and the future of our kids, depends on it.

Posted in Leadership, Observations - Tagged action, change, fear, goals, Leadership, people, rant, thoughts

Labor Day – Thoughts

Sep05
2011
Leave a Comment Written by Steve

Does anyone really know what Labor Day is all about? When it became a national holiday? What does it really mean to you? I did a little research to find out that this holiday was a rush job through Congress to get recognized. It took a whole 6 days to get done. I guess back then, Congress did not debate and hold up everything. Getting back to Labor Day, it became a national holiday 1894 when following some deaths of workers during the Pullman Strike when President Cleveland reconciled with the labor movement.

I was thinking back over the years to some of the other things I have heard.

  • We celebrate it as an end of summer.
  • How about this one? Labor Day is the last day of the year for women to fashionably wear white.
  • Kicks off football.. September usually is the start of the NFL and NCAA football.
  • When I was growing up. Labor Day was really the start of a new school year. There are still locations that wait to around Labor Day to start up..

I like to think of Labor Day is a day to celebrate for the working men and women. With way too many folks not working these days, puts a damper on Labor Day. Maybe I will have to look at this holiday as some of the off the wall ones above. Or hopefully, Congress and the President will look back on when in 1894 Congress was able to act quickly and make a decision. Only 6 days… We need action now more than ever… We need more jobs! Not the call for more jobs, but actually jobs. How about it folks?

 

Posted in Leadership, Observations - Tagged action, fear, Leadership, people, rant, reflections, thoughts

You’re NOT The Boss – Lead Anyways

Jul21
2011
5 Comments Written by Steve

Are you a project manager? How about a person that leads the a team without the title of manager? I was a very lucky manager to have working for me, some awesome project managers. They did not have a staff of folks that worked for them – they got their resources from Resource Managers. Those project managers would share their concerns, issues and successes with me on a regular basis. How many projects do you think were 100% spot on for complete success? That answer will be coming in a later paragraph – sorry..

How does a project manager really get their team to be successful? How do they make stuff happen without having their team reporting directly to them? There are some initial basics that each team needs to have to be success:

  • Goals are clearly defined and matched with measurable outcomes. Basic project management tools help to make sure that this is written down. How do they really get everyone on board – that is the trick. My best project managers used to pull everyone in for complete understanding and formulation of the project charter, outcomes and deliverable’s - as a collaborative effort. Making sure to really focus on Tuckman’s model of forming and storming… Make sure that you have set realistic expectations..
  • Accurate 2-way communication. Setting up the working norms for the project team. Could be meeting workspaces, social media group or anything that everyone felt comfortable using. The project manager set up regular review meetings that were short and focused. Meetings do not mean work gets done. Regular one on one discussions are scheduled – around the critical milestones. Of course we have the normal communication channels – the hallway, email, phone and cafe – but if you have a dispersed team – those channels need some TLC to work.
  • Cooperation and collaboration. Probably the single hardest thing is getting work done through people. Since you are responsible, as the project manager, you need to move the team from storming to performing as quickly as possible. Getting everyone to be all in. I usually see good project managers – meeting with their team one on one to fully get to know the person. Understanding them and how they work to help move forward. Spending lots of time listening and understanding. Taking that knowledge and applying it to the the team as a whole. Reviews can be a good thing, if structured well, (I like them rapid fire). Focus on encouraging dialog among team members on the time-lines and deliverable’s.
  • Shared identity. I know this seems somewhat cheesy, but having a team name, maybe a logo or something to identify helps. When working with shared resources – the more you can make those resources feel special – the better off you will be.
  • Celebrate and recognize extra effort. Want to keep your folks motivated to keep on keeping on track – when something special happens – celebrate.. Award the team or set of individuals on the above and beyond effort. Praise never hurt anyone.. Just be fair and consistent.
Back to the question on success rate. Not every project manager has achieved 100% spot on project management. It just does not happen. What does happen is leading their team is a lot easier if they focus on the above. 
Posted in Leadership, Observations - Tagged collaboration, goals, motivation, people, Project management, Project manager, team dynamics

Get Connected!

Jan31
2011
Leave a Comment Written by Steve

Effective Leadership, to me, requires a true commitment to serve both the organization’s mission/vision and the people that you are responsible for leading. Both are needed and essential. Individuals who don’t demonstrate that they care about the people will never be true leaders. Frankly, they should not be in a position of leadership. I have seen many in my career. I bet, you reading this – you are thinking of the leaders or managers that you have and thinking – that is someone you can remember. When you are thinking of this person – you can almost pinpoint their mistakes. Either not caring about the organization’s mission/vision (which is rare) or the people they are supposed to be leading (usually the case). For those people, they may have short term success, but over time they fail.

There is a way to correct this… It takes leaders at the top of the organizations to do some work. Having a way to measure their managers on employee engagement (I mean their ability to connect) and hold each other accountable. Many companies may survey the managers people within a set of “management” questions. That could work, if the questions were designed to measure connectedness of the manager. For me, there is no substitution to getting out and listening to the managers people. Truly listening with deep understanding.. When it has become apparent that the leader is failing to meet the standard, help them with coaching, mentoring and development. The problem that I see almost all the time is improvement plans start but never finish. Identifying the problem is only part of the solution. All to often change rarely happens. That is where accountability has to come in. If then, they prove to be unable to connect with the people they manager, they should NOT be in leadership roles.

For individuals and organizations to be successful, everyone must be firm on balancing their time that is spent on managing task and connecting with the people (each other). If too much time spent on either side is unhealthy and frankly leads to poor performance. I have seen this work.. A leader investing time connecting with people, the people give their best efforts, focus on what is needed and help each other. The team will be more open to sharing their knowledge and opinions. The team will start to fuel more ideas, innovate and make breakthroughs. A much better place to be (as a leader and member of the organization).

Posted in Leadership, New To Management - Tagged action, coaching, feedback, Leadership, Leading Teams, managing, thoughts, Vision

Coaching Youth Sports – Debate…

Jan19
2011
Leave a Comment Written by Steve

Ever just watch a high school football, basketball or baseball game? What were you first impressions?  Ever go to one of those games and see a complete whitewash or blow out? You know, where one team is far superior in every way over the other. What were your emotions? I have coached for many years in youth sports, all the way up to high school level. I have been involved on both sides of winning big and losing big. When I see scores that are so far apart, I just wonder, “what are the coaches doing?” In this area there are two schools of thought. You have those that say, you should never run the score up on an opponent; or sorry, maybe they should practice hard or work harder not to have that happen. For me, it just depends on the situation…

I for one am not a proponent of running up the score on a less-talented team. Nor am I in favor of going after individual or team scoring records. I believe that once the game has started, I as the coach, have to evaluate the game and where this is heading. If I know, I have an opponent completely out matched, I do change how I approach the rest of the game. It does not mean that I tell my players not to give 100%. It means that I may change up my player combinations or demand the team to involve more of the lesser skilled players in the game. Does that hurt the overall team? I don’t believe that it does. I would argue that expanding your playing time to those that normally get less (and having them work with higher skilled players) makes your overall team stronger. What really frosts my cookies, is when a coach is not attempting to use all of his players - his/her first team gets all the playing time. When we do score, we don’t go over-the-top with a celebration, we act like you have done it before. I have definitely had a few of those games where I was on the losing end. I again have to re-evaluate my approach to the game. I will try to motivate my players to keep them working hard, keep them focus on their performance and everything that they control. Win one play at a time, so to speak. Build on those successes for next time. Afterwards, my practice planning and focus will be on where we really need to get better based on past performances. Some of the best learning situations come from failure.

Coaching sports is something that I have loved to do over the years. I have heard from many of my players parents that we could have easily have doubled that score if we did not let up on the opponents throat. I usually answer that with, we did not let up, we just changed our approach. I also add, “what benefit would it be to the team to do that? We won and we won be a lot, doubling it who benefits?”  The simple answer I normally got was, our scoring leaders would have more points, which could get them a scholarship. My answer to that is, “maybe, maybe not; I don’t think it matters that much to him/her as they were helping their team mates be better.”

I always look for life lessons in sports. Winning big or losing big happens in sports and in life. How we do that is more important than the actually outcome. People says that we are getting to be a nation of wussies. We care too much about people’s feelings. Well, maybe that is true. I believe that as a coach it is my responsibility to have my team prepared to play well and get the job done. Putting a little bit more emphasis on how we accomplish getting the job done when adversity happens or when it is too easy – helps. For the players that have played for me, over those many years, I bet they would not argue that fact. Some would have wished that I let them accomplish some scoring titles or stuff like that, but I hope that they learned how to win with grace and sportsmanship.

I would like your take on it!

Posted in Hockey, Observations - Tagged action, coaching, Hockey, Leading Teams, motivation, reflections

Need For Better Safety Precautions

Dec08
2010
Leave a Comment Written by Steve

I for one am not big on having our government in our daily lives, but maybe we have to. Over the past month, when I am driving around – I have been observing and taking mental notes. Some of the things I have witnessed are -

  • 3 out 5 female drivers are driving around on their cellphones glued to their ears.
  • 2 out 5 male drivers have one finger stuck in their nose while driving around.
  • Putting on make-up has become a sport while driving.
  • Over 80% of observed city (any city) workers are have cellphone in their ear while driving around.
  • Still I hear on the news of yet another youngest falling in the backyard pool.

What is happening out there? Are we too distracted to follow some basic safety rules? Do we think nothing will happen to us? I wish we would step up and make some necessary changes to improve safety for all folks.

  1. Every city employee must use blue-tooth or headset technologies while driving in city vehicles. No law needed, just a mandate by the city to insure that their investment in their folks is insured some. The added bonus is the rest of us, can drive about more safely. Some of those city vehicles are a bit large and require two hands to drive safely.
  2. A law needs to be put in place for hands free driving. When I go to CA, they have that law. I forget at first, but after a quick look around, I remember. Has this made the streets and highways in CA any safer? Depending on who you read or listen too – the opinion is mixed. I say, let’s err on the side of caution first. Make hands free a reality in AZ.
  3. Personal hygiene must stay in the house (or the workplace bathroom). Let’s face it – we are busy and in a rush all the time! Putting on your make-up or shaving while driving is probably worse than the cellphone. Focus on the road!
  4. Watching our children is something that we as parents are supposed to do. All the time! Everywhere! Especially when there is water around. It turns my stomach to hear about a youngest that has fallen in the family pool. We must insure that they are safe.

I know I am not alone with many of these items. I really think it is time for personal ownership and social responsibility to kick in here. We must add safety into our daily lives. The life that maybe saved – could be yours.

Posted in Observations - Tagged action, change, people, rant, thoughts

Book Review: Accountability Important? Hell Yes!

Jul26
2010
Leave a Comment Written by Steve
One of my goals of this sabbatical was to do some reading. I have accomplished that – read three books (other 2 book reviews to come). The book, Sam Silverstein’s The Five Accountabilities,  that I just completed, was on a subject that I have written from time to time on accountability (What No Personal Responsibility and Staying in Touch).  Reading this book, I was definitely excited to see that he has put to action some of the items that (from my experience) are talked about but rarely implemented. The five accountabilities are: 
  1. Doing the Right Things. Begin by identifying your strategic intent. What are you trying to accomplish and by when? We are accountable for understanding and identifying our strategic intent—and the activities that support it.
  2. Managing Your Space. We are accountable to create the new space we need to grow and innovate in our own lives, which sometimes means taking space from something else that we’re doing. “Force of habit prevents us from giving ourselves the physical, mental, financial, or emotional space necessary to shake things up a little bit and put something new in our lives—something that could provide growth and improvement.”
  3. Managing the Process. We are accountable for creatively making progress toward whatever it is we are trying to make happen even when we hit an obstacle. It means not throwing up our hands and saying, “If it’s not meant to be, it’s not meant to be.”
  4. Establishing the Right Expectations. We are accountable for establishing the right expectations, that reflect our values, that are properly benchmarked, and are a bit of a stretch.
  5. Contributing to Your Relationships. The success or failure of our relationships depends entirely on the contributions we make. We are accountable for giving to our relationships—without keeping track. “In fact, the quickest way to kill a relationship is to start keeping track of all the reasons it’s not your turn to give to it and support it.” Sam adds, “We should constantly be looking for ways to invest in the relationship and enhance the value of the relationship over time.”

For me, I worry that too many times accountability is passed off to others, rather than just assumed and accepted. If you truly give service (not lip service) to these 5 items, I bet your people will follow you anywhere. That they look up to you, as a mentor and coach. Over at his website SamSilverstein.com - he has all the contact information and free tools and exercises to help you implement the Five Accountabilities.

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Posted in Book Review - Tagged Book Review
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